The LCO\u2019s Improving Consumer Protection in the Digital Marketplace: Final Report<\/a><\/em> is the first independent, comprehensive review of Ontario\u2019s Consumer Protection Act<\/em> in over 20 years. The project examines how Ontario\u2019s consumer protection laws should evolve to address new risks in the digital economy\u2014particularly those arising from online terms of service (ToS) contracts for digital products and services.<\/p>\n\n\n\n The review explores how to modernize traditional safeguards\u2014like notice and disclosure rules, protections against deception and unconscionability, and consumer enforcement mechanisms\u2014to reflect today\u2019s complex digital marketplace.<\/p>\n\n\n\n In December 2023, Ontario enacted the Consumer Protection Act, 2023 (CPA 2023), replacing the 2002 legislation. The new Act reflects several recommendations from the LCO\u2019s\u00a0Consumer Protection: Consultation Report<\/em>\u00a0(June 2023).\u00a0The LCO has also made several submissions<\/a> regarding regulations under the new Act, several of which were adopted.\u00a0<\/p>\n\n\n\n The Advisory Committee members were:<\/p>\n\n\n\n The LCO\u2019s 32 recommendations aim to strengthen CPA 2023 so it better protects Ontarians in the digital marketplace.<\/p>\n\n\n\n The full list of recommendations is available in Appendix A of the Final Report<\/a><\/em> and Executive Summary<\/a><\/em>.<\/p>\n\n\n\n <\/p>\n","protected":false},"featured_media":1501,"template":"","project-taxonomy":[68],"project-status":[64],"class_list":["post-647","project","type-project","status-publish","has-post-thumbnail","hentry","project-taxonomy-consumer-protection","project-status-completed"],"meta_box":{"project_taxonomy":{"term_id":68,"name":"Consumer Protection","slug":"consumer-protection","term_group":0,"term_taxonomy_id":68,"taxonomy":"project-taxonomy","description":"","parent":0,"count":7,"filter":"raw","term_order":"0"},"project_status":{"term_id":64,"name":"Completed","slug":"completed","term_group":0,"term_taxonomy_id":64,"taxonomy":"project-status","description":"","parent":0,"count":19,"filter":"raw","term_order":"0"},"year_completed":"2024","project_summary":"","project_thumbnail":false},"_links":{"self":[{"href":"https:\/\/lco-cdo.org\/en\/wp-json\/wp\/v2\/project\/647","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lco-cdo.org\/en\/wp-json\/wp\/v2\/project"}],"about":[{"href":"https:\/\/lco-cdo.org\/en\/wp-json\/wp\/v2\/types\/project"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lco-cdo.org\/en\/wp-json\/wp\/v2\/media\/1501"}],"wp:attachment":[{"href":"https:\/\/lco-cdo.org\/en\/wp-json\/wp\/v2\/media?parent=647"}],"wp:term":[{"taxonomy":"project-taxonomy","embeddable":true,"href":"https:\/\/lco-cdo.org\/en\/wp-json\/wp\/v2\/project-taxonomy?post=647"},{"taxonomy":"project-status","embeddable":true,"href":"https:\/\/lco-cdo.org\/en\/wp-json\/wp\/v2\/project-status?post=647"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Advisory Committee<\/summary>\n
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<\/div><\/div>\n\n\n\nKey Recommendations<\/h2>\n\n\n\n
1. Strengthen digital contracting rights (Recommendations 1\u201315)<\/h3>\n\n\n\n
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2. Protect vulnerable consumers (Recommendations 16\u201323)<\/h3>\n\n\n\n
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3. Improve enforcement and access to justice (Recommendations 24\u201332)<\/h3>\n\n\n\n
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<\/div><\/div>\n\n\n\n